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Buying Information and Website Help |
On Line: Making a purchase is simple, browse our ranges and add any items that you wish to buy to your shopping basket. After you have finished your selection click on "checkout" and you will be asked for a few details that we need to be able to complete the order.
By Phone: Telephone lines are open from 9am - 6pm Monday-Saturday for placing orders and parcel enquires. Our number is +44 (0) 20 8290 6946.
Fax/Post:  If you wish to pay via cheque please download the offline ordering form, complete the form send it along with your cheque made payable to Mookini Ltd to us at the following address: Mookini Ltd, PO Box 934, Bromley, Kent BR1 9GS.
Please note that goods are despatched after cheque clearance. Should you wish for your items to be despatched as quickly as possible, please use the online shopping facility or fax your order with your credit card details.
Alternatively, if you wish to pay by credit card, complete the order form with your card details and fax it to us on: +44 (0) 20 8290 0883.
We accept most major credit/debit cards, and we accept payment in 3 currencies.
Shipping And Handling
Postage and packing is free within the UK Mainland up to 1kg. We use Royal Mail which takes up to 7 days subject to goods being in stock.
Overseas Delivery Charges are based on a fixed cost per item and destination. All orders pass through customs and are subject to import duties, taxes, and customs processing fees. Recipients are responsible for paying these additional fees. Please contact us for further details.
Shipping Charges NOTE: UK Delivery is FREE. Following charges apply to rest of world and are per item ordered.
Band GBP
UK FREE
Europe 2.00
World 3.50
Tax Charges For orders made from the UK the price that is shown in the cart is inclusive of VAT.
Orders going to international destinations pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.
Please note: Mookini Ltd is unable to provide estimates for any customs fees; check with your local customs office for more information.
Returns / Exchanges / Refunds
We are sure you’ll be delighted with your Mookini purchase, however if for any reason you are not completely satisfied you can return any item purchased from this website to us in its original condition within 7 days of receipt, we will willingly refund the cost of the goods or organise an exchange unless it is a personalised item. Simply fill out the returns form enclosed with your order, remembering to advise us whether you want an exchange or a refund and send it back to:
Mookini Limited
Unit D
56 Shortlands Road
Bromley
Kent BR2 0JP
We recommend returns are sent back by recorded delivery, as Mookini Limited cannot be held responsible for lost returns. Always retain proof of posting. There is a restock charge of £5 per item for returned goods.
Feedback
If you feel you have a complaint then please contact our Customer Services by emailing us on:
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
or by telephoning us on +44 (0) 20 8290 6946 lines are open 9-6 GMT. Alternatively you can write to us at:
Mookini Limited
PO Box 934
Bromley
Kent BR1 9GS
UK
You will be informed within 3 working days of our reply to your complaint. We will explain what actions we intend to take to resolve your complaint.
Your Comments We constantly strive to make your shopping experience at Mookini as pleasant as possible, but if you think we could improve our website or service in any way - we'd love to hear from you.
Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service.
We will give you the chance to refuse any marketing email from us or from another trader in the future.
We will never collect sensitive information about you without your explicit consent. If you have any questions/comments about privacy, please contact us.
Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.
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Buying Info 
